Program Manager– Learner Experience & Operations
Company: Futurense Technologies
Location: Remote
Role Overview
We are looking for a Program Associate to support the execution of cohort-based programs and ensure a smooth learner experience. This role involves handling learner queries, tracking progress, and supporting day-to-day program operations.
Key Responsibilities
1. Learner Support & Communication
- Act as a point of contact for learners for queries and support
- Handle calls, messages, and follow-ups to ensure engagement
- Assist in resolving basic issues and queries within defined timelines
2. Ticketing & Query Management
- Manage learner queries via ticketing tools
- Ensure timely responses and resolution
- Escalate complex issues to the Program Manager when required
3. Cohort Operations Support
- Support in day-to-day program execution
- Help coordinate sessions, schedules, and communication
- Ensure learners are informed about upcoming activities and deadlines
4. Data Tracking & Reporting
- Maintain trackers using Excel / Google Sheets
- Update data on:
- Attendance
- Assessments
- Learner progress
- Support in identifying at-risk learners
5. Coordination
- Work closely with Program Managers, TAs, and internal teams
- Assist in ensuring smooth program delivery and learner experience
Requirements
- 1–3 years of experience in operations / support / program coordination
- Strong communication skills (calls + written)
- Basic knowledge of Excel / Google Sheets
- Ability to manage multiple tasks and follow processes
- Detail-oriented and organized
Good to Have
- Experience in edtech / learner support roles
- Familiarity with ticketing tools or LMS platforms
Who Would Be a Good Fit
- Someone who is proactive and responsive
- Comfortable interacting with learners regularly
- Willing to learn and grow in program/operations roles